Loyalty Rewards Terms & Conditions
Forbes of Kingennie Country Resort operate a rewards programme (“Scheme”) at their registered address Forbes of Kingennie Country Resort, Kingennie, By Broughty Ferry DD5 3RD. Registered Company Number: SO300917
These Terms and Conditions, together with the general terms of our Privacy Policy at https://www.forbesofkingennie.co.uk/information/privacy-cookies/, are applicable to and form the contract between us and members of the Scheme (“you/ your/members”). Your participation in the Scheme constitutes your acceptance of these Terms & Conditions.
Personal data that is collected will be processed in accordance with our Privacy Policy, and guest details will never be sold to any third parties for commercial use.
The reward card account, card, rewards, points and any other item that contains a barcode which is enabled to redeem points against transactions (Reward Accounts), in whatever form issued, remain our property. However, these items together with the security details related to a members reward card account remain the responsibility of the member. We cannot be held responsible for any losses arising from a member failing to ensure the safe keeping of these items.
We reserve the right to issue, withdraw or cancel Reward Card Accounts, in whatever form and/or remove a member from the Scheme at any time where there is reasonable belief of:
• any abuse or attempted misuse of the Scheme;
• any breach or attempted breach of these Terms and Conditions;
• any behaviour relating to the Scheme or us that involves theft, misconduct, fraudulent or criminal activity, abusive or offensive behaviour or supplying false or misleading information.
We may cancel, alter or withdraw the Scheme at any time on giving reasonable notice.
All members must be resident in the UK and be aged 18 years or over to participate in the Scheme.
Your membership of the Scheme and your reward card, in whatever form, is not transferable, and cannot be copied.
Collecting Points/Rewards
Members can collect points on all food and drink goods (except for purchases made online, gift cards, Kingennie events, packaged menus (e.g. lodge stay with dinner included) purchased at the resort. We reserve the right to substitute or remove goods, or certain promotions or dishes that are available for points collection, at any time. Members must present their card at the point of payment at the resort in order to collect points. Should a member have forgotten their card, points will be lost and cannot be redeemed at a later date.
Each member will receive 5 points for every £1 spent on Qualifying Transactions at the resort. The amount of points awarded may change at any time.
Once 250 points is accumulated these points will be converted into a £2.50 reward, which will be added to the reward card and the points reset to 0. If you have 275 points on your card, only 250 points will be deducted therefore leaving your balance of 25 points. Bonus points may be allocated to your account at any time at our sole discretion.
Please allow 48 hours for points and rewards to be allocated to the account. Once the account has been activated points can be viewed online or by asking a member of our team at the resort.
Points are personal to the individual account holder and cannot be grouped with points earned by another account and redeemed together. Points are also non-transferable from one card to another.
Points and Rewards cannot be transferred to others or used for commercial purposes or exchanged for cash.
Rewards Redemption
In order to redeem the rewards you have collected you must register your Reward Card by any means stated in the section “REGISTERING YOUR REWARD CARD”.
Rewards are valid for six months from the date of issue. Any rewards not claimed in this six month period shall be removed from the card. 250 points must be accumulated before a reward is added to the account. Points will not be redeemable unless they are converted into rewards. We will not exchange points or rewards for cash. Rewards must be redeemed on food and drink, and cannot be redeemed for purchases made online. Points allocated to the account will remain valid for two years as long as each account and points have been converted at least once in every 12 month period. Any account unused for 12 months will be closed and any points/rewards will be forfeited. Points/rewards cannot be reinstated.
Points and Rewards can only be collected, held and redeemed in accordance with these Terms & Conditions; otherwise the points will be deemed to be invalid and cannot be redeemed.
Using your Reward Card
Your reward card is not a credit card, charge card or debit card, it cannot be used for commercial purposes and the value of the points and rewards on your reward card cannot be exchanged for cash.
Any promotional offers should be presented to the resort at the point of payment for each transaction; reward card points or rewards can be redeemed at the same time.
Cancellation
You have the right to cancel your participation in the Scheme at any time by contacting us by telephone on 01382 350777 between the hours of 9am-6pm Monday-Friday, or by emailing reception@forbesofkingennie.com. You can also write to us at Forbes of Kingennie Country Resort, By Broughty Ferry, Dundee, DD5 3RD.
On cancelling a membership each account will be cancelled and all points and rewards accumulated at the time of cancellation will be forfeited.
Loss, Theft or Damage
In the event of loss, theft or damage a new card can be collected from the resort. The new card can then be activated either online or by calling our Guest Services team on 01382 350777 between the hours of 9am-6pm Monday-Friday.
Complaints Procedure
Complaints regarding any element of the Scheme should be submitted in writing to Forbes of Kingennie Country Resort, By Broughty Ferry, Dundee, DD5 3RD or via email reception@forbesofkingennie.com
All complaints will be subject to our Complaints Procedure which will be provided to you on your request.
Guest Services
If you need assistance or have any enquiry relating to your membership of our Scheme, please contact us on 01382 350777 or email reception@forbesofkingennie.com.
Gift Cards
If you have received a Forbes of Kingennie Country Resort gift card then you can register it by following the link below. Although it isn't essential to register your card, it does mean that if you lose your card we can transfer the balance for you onto another card.
Gift Card Online Register - https://loyalty.izone-app.com/v1/widget/642/registration/310